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Players at Guest Services at Eldorado Scioto Downs in Columbus, Ohio

Guest Services

Hours of Operation

24 Hours a Day


Phone 614-295-4700

The Guest Services staff at Eldorado Scioto Downs can assist you in creating a most memorable experience. We are available 24 hours per day, 7 days per week to assist our guests with ONE Club transactions, account information updates, promotional information and more. Located just past the Veil Bar on the gaming floor.


Eldorado Scioto Downs Guest Services is also a Super Cashier site for winning Ohio Lottery prizes! Stop by to verify and redeem winning tickets valued up to $5,000. Lottery customers must be 18 years of age to enter and cash their prizes. If under age 21, guests must be escorted by security. A valid photo ID is required during this transaction. 

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