Safety Is A Top Priority
We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.
Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.
Clean & Sanitize
We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.
Everyone is required to wear face masks that cover their nose and mouth.
Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.
Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).
We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.
Q: Is your property opening?
Yes! We are excited that the time has come to open our property on Friday, June 19 at 6:00AM EST. In an effort to make your return one that you can feel confident in and enjoy, we are taking every precaution to ensure your safety, comfort and peace of mind. We look forward to sharing exciting times and unforgettable experiences with you. Most of all, we look forward to seeing you again.
Q: When will you reopen, and what are the hours of operation for the Racino?
The property will reopen on Friday, June 19 at 6:00AM EST and will be open 24/7.
Q: Will you be sending out a letter or other info detailing plans about reopening, (I don’t use technology, email/social media)?
Currently we do not plan to send out mail. If you are not active on social media you may call us for the most up-to-date information at 1-614-295-4700.
Q: Is Hampton Inn and Suites open?
The hotel is open. You can make reservations by calling 614-491-3800 or visiting their website.
Q: Will the restaurants/bars be open?
Dash Café: Grab & Go - Friday/Saturday - 8am-2am; Sunday-Thursday - 8am-Midnight
Hot Food - Friday/Saturday - 11am-1am; Sunday-Thursday 11am-11pm
The Brew Brothers – Thursday – Sunday with Limited Hours
The Clubhouse – Limited Hours
Q: Are there any new safety protocols in place?
Yes, we have enacted several new safety and cleanliness protocols per the requirements set forth by the Ohio Governor’s Office and the Centers for Disease Control. Please visit www.caesars.com our property website at www.sciotodowns.com for more information regarding our Health & Safety Plan.
Q: Are masks required at Eldorado Scioto Downs?
Yes, to ensure the safety of our guests, a company-wide policy was implemented on July 2nd, requiring all team members, guests, vendors and suppliers to wear a mask while on property except while eating or drinking.
Q: Will you supply a mask if I don’t have one?
Yes, complimentary masks will be provided to any guest that needs one. Simply stop by the main, hotel or smoking patio entrance at Eldorado Scioto Downs and we’d be happy to supply you with one.
Q: Where are masks required?
Face masks are required everywhere on property with the exception of while eating or drinking. Also, where permitted, when guests are smoking masks are allowed to be pulled down.
Q: Can I use my Free Play, hotel and food offers when the Racino opens again?
New offers will be determined based on play, and will be sent through email. You may also look at your offers by visiting the property and checking on a kiosk or inserting your card to download your free play offers.
Q: What happens to my Reward Dollars during the closure?
Your Reward Dollars will remain in your membership and be available when guests return.
Q: How do I get my win/loss statement?
Win and Loss statements can be requested by visiting the property any time after June 19 at the Guest Service Center or going online to https://www.sciotodowns.com/gaming/winloss-statement.
Q: Is Live Racing Open?
Yes, live racing is once again available. For more information, you can visit our website at https://www.sciotodowns.com/racing.
Q: Am I still able to cash in winning Ohio Lottery tickets once the property reopens?
Yes, you can cash your winning lottery tickets by going to the Guest Service Center. This service will be available daily from 8:00am to 4:00pm.
Q: My Reward Dollars are set to expire. Is Scioto Downs extending their expiration date? Will you change the Tier Status earning requirements?
As a loyal ONE Club member we would like to assure you that your Reward Dollars have not expired during this closure. We are excited to announce that we will be extending your 2020 Tier Status and benefits through December 31, 2021, making Tier Status easier to earn and making sure your Reward Dollars don’t expire.
ONE Club Program Details:
Tier Status is now easier for you to earn.
• Silver: Now 400 Tier Points (was 500 Tier Points)
• Gold: Now 3,200 Tier Points (was 4,000 Tier Points)
• President: Now 12,000 Tier Points (was 15,000 Tier Points)
• Chairman: By Invitation
Extending 2020 ONE Club Tier Status
You now have more time than ever to enjoy all you have earned with your 2020 status and benefits being extended through December 31, 2021.
Extending Reward Dollars expiration.
Reward Dollars will not expire until 12 months of inactivity until September 1, 2020, at the earliest.